FAQ

FAQ

HOW DO I MAKE A RESERVATION?

As soon as you contact us for your registration, we send you a form to return to us completed. Once it is validated by the project, you will have to sign a participation contract. Following this, you will receive a program invoice and a complete guide to prepare for your journey.

ARE THE FLIGHTS TICKETS INCLUDED?

The price of the flight ticket is not included in the price of your package. However, we are at your disposal to advise you and help you in your flight ticket choice.

WHAT ARE THE RESPONSE TIMES ?

We are always looking to offer you the best experience possible and try to answer quickly to your different requests. Usually we answer within 48 hours.

HOW MUCH TIME IN ADVANCE IS NECESSARY TO BOOK ?

We advise you to register several months in advance on a project, to secure your place. Indeed, our projects generally meet a high demand and are often full a part of the year.

SHOULD I SPEAK ENGLISH?

As projects take place abroad, you are asked to speak at least basic English to communicate and make yourself understood. The local coordinators all speak English, but you will also have to communicate with other volunteers from all over the world.

DO YOU SELECT PEOPLE BASED ON EXPERIENCE?

No specific experience is required for our programs. However, you are asked to be in a good physical condition in order to enjoy group activities, and to be passionate about wildlife.

SHOULD I BUY TRAVEL INSURANCE?

It is not mandatory to subscribe a travel insurance for your stay. However, we strongly advise you do as the medical expenses in case of illness, operation or repatriation are very expensive. For example, a fracture may cost several thousand euros if you are not insured. Moreover, your medical insurance in your home country does not work abroad. We can not be held responsible for any medical problems you may have.

CAN I TOUCH / PET ANIMALS?

In the programs, animals live in total freedom and for ethical conditions do not receive human contact. Only people in the veterinary program will be in contact with the animals.